Sheriffs office launches call for service update

The Madera County Sheriff’s Office announced it will introduce a new messaging service to better communicate with and serve people needing law enforcement or emergency services.

MCSO has partnered with Versaterm Public Safety to utilize SPIDR Tech, a digital customer service engagement tool, which is designed to keep victims of crime, reporting parties, and 9-1-1 callers updated after they request law enforcement assistance and services. This fully automated system provides callers pertinent information and updates about their case or incident via text message.

“In our ongoing effort to provide the highest level of service and maintain transparency with our community members, we will be implementing technology that gives callers vital updates on our services. The Madera County Sheriff’s Office is committed to adapting innovative ways to enhance our services and streamline communication during that critical period when someone needs our assistance,” said Madera County Sheriff Tyson Pogue.