My tip of the week

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webmaster | 02/08/13
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“If we are facing in the right direction, all we have to do is keep on walking.”
— Buddhist Proverb

I saw a news item the other day that captured my attention. A waitress was fired for posting a customer’s receipt online. The customer had been part of a larger party where an 18 percent gratuity was automatically applied. The customer scratched out her portion of the gratuity and wrote, “I give God 10 percent. Why do you get 18?” (sic)

Several things bothered me about that report. First of all, I know it is customary for restaurants to charge 18 percent (in most cases) for large parties. Standard tips are 15-20 percent, so the charge is reasonable and the custom is broad enough that no one should be caught off-guard. Furthermore, if the service had been substandard (which it likely was not), the customer had every right to ask to speak to the manager about it, but didn’t.

Secondly, the person who posted the receipt online said they did it as a “joke.” It never ceases to amaze me that when one is caught doing something abominable, they call it a joke and push the blame on others for “not getting it.” Jokes are a catch-all excuse used by bullies. She did not like the customer’s breach of custom, and so she posted the receipt fully intending the world to know the customer was a cheapskate (at best). That’s not a joke – it’s a malicious act...

 

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